Volunteer & Resource Coordinator

Are you passionate about mental health education and advocacy? At NAMI Seattle, our vision is a world where all those impacted by mental health conditions know they are not alone and are empowered to live their most fulfilling life. For over 40 years, as the local Seattle affiliate of the National Alliance on Mental Illness, we have worked to meet unmet mental health needs within our community through support, referral, education, and outreach.

NAMI Seattle seeks an engaging and personable Volunteer & Resource Coordinator to serve as the point of contact for volunteers as they grow in their role as mental health leaders and advocates. Our peer-led, volunteer-run programs are the heart of our organization, and we are excited to find the right person to fill this position. The Coordinator will also help to fill the gaps in our local mental health system by overseeing our Helpline and mental health resource database. This position reports to the Program Manager and is a full-time, exempt, salaried role averaging 32-35 hours per week (Monday-Thursday), including paid sick and vacation, paid holidays, health benefits, Fridays off, and teleworking options. Additionally, we are committed to the professional growth of all of our team members and offer a modest budget for professional development each year.

You are a great candidate for this position if…

  •   You already incorporate NAMI Seattle’s organizational values of Kindness, Community, Empowerment, and Integrity into your everyday life and the work you do.
  •   You are comfortable speaking on the phone to people you have never met, interacting with people experiencing mental health symptoms, and leading presentations for groups of 10-20 people.
  •   You are extremely organized – even if you’re not naturally detail-oriented, you have a system for keeping track of projects so that no detail gets forgotten and no deadline is missed.
  •   You are passionate about the ways mental health intersects with other lived experiences and identities, and you bring an anti-bias and anti-racism lens to the work that you do.
  •   You are able to find fun and humor in your daily work, and enjoy being part of a team that cares personally about each other.

Key Responsibilities:

Volunteer Coordination

  •   Serve as the primary point of contact for current volunteers and volunteer applicants, maintaining an open line of communication and timely responses as needs arise.
  •   Oversee a full-spectrum volunteer engagement program including recruitment, orientations, development, appreciation and follow-up.
  •   Deepen and strengthen NAMI Seattle’s relationships with our volunteers.

Helpline & Resource Management

  •  Listen with empathy and compassion, work with Helpline callers to distill the essential problems, and provide referrals to NAMI programs or outside resources.
  •   Coordinate and manage Helpline volunteers.
  •   Maintain familiarity with mental health resources in the greater Seattle area, conduct research and outreach to increase your knowledge of resources and systems, and keep resource database updated and accurate.


  •   Excellent relationship-building skills and the ability to interact warmly and genuinely with people from a wide variety of backgrounds.
  •   Computer proficiency (especially with Microsoft Office, Google Drive, Slack and Zoom) and the ability to navigate resource databases.
  •   Available for occasional evening commitments (maximum 1-2 times per month) and weekend commitments (maximum once per month).
  •   Strong written and verbal skills in English.
  •   Ability to commute to our northwest Seattle office (802 NW 70th St) at least one workday per week, and reliable internet and phone connection for teleworking.
    (Note: NAMI Seattle closely follows and abides by all King County public health recommendations regarding COVID precautions and safety. Currently, all staff are teleworking for all or most of their schedules, and we will continue to monitor health pronouncements and recommendations as the pandemic continues. The Volunteer & Resource Coordinator will have the option to continue working a partially remote schedule even after all in-person work schedules resume, at the discretion of their manager and the Executive Director.)

Preferred Qualifications:

  •   Fluency or proficiency in a non-English language, especially Spanish.
  •   Minimum one year experience (paid or volunteer) in a nonprofit setting. NAMI Seattle is an equal opportunity employer. We are committed to building a team that represents at all levels the community we serve. Black, Indigenous and other people of color, LGBTQ+ & gender nonconforming people, veterans, and people living with disabilities, particularly people directly impacted by a mental health condition, are strongly encouraged to apply.

About NAMI Seattle:

We are the only organization working to fill gaps in our mental health system through support, education, referral, and outreach – and everything we do is FREE for the people who need it. As our Volunteer & Resource Coordinator, you will play an integral role in making sure programs, services and resources are available to every person and family impacted by mental health conditions. Our team members build a unique, stigma-free mental health safe haven.

Why you want to work here:

As a team member at NAMI Seattle, you have the opportunity to take the lead on a wide variety of responsibilities, hone your skills, deepen your knowledge of mental health systems and resources, and make a difference every day. We are a small but mighty team that values transparency and collaboration. We intentionally build a culture that fosters personal, interpersonal, and professional growth.


  •  Paid holidays, sick, and vacation
  •   Medical and dental benefits, 70% paid by the organization
  •   Annual stipend for professional development opportunities
  •   Monthly stipend to help cover the cost of personal phone usage for work

To Apply:

Please email your resume and cover letter to jobs@namiseattle.org, Attn: Katie Mahoney.

The deadline for applications is October 18, 2020. Applications will be reviewed on a rolling basis.

What to expect:

Applicants will receive an email confirming receipt of their materials. Candidates moving forward in the interview process will be contacted by email regarding a phone screening, followed by virtual interviews (via Zoom) in late October/early November.

The final candidates will be asked to attend a short virtual interview to meet our full staff. We expect these final interviews to take place by mid-November.

Our target start date for the Volunteer & Resource Coordinator is December 1st. This position will remain open until filled.

Salary: $40,000/year

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